Privacy Policy

Last updated: December 07, 2025

This Privacy Policy describes how ProxyTunnel.app ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from proxytunnel.app (the "Site"). We are committed to protecting your privacy and ensuring you have a positive experience on our website.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Identification Information: When you register for an account, place an order, or contact us, we may collect personal details such as your name, email address, billing address, and phone number.
  • Payment Information: Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. We do not store your full credit card number, expiration date, or CVC code on our servers. This information is securely transmitted directly to Paddle.
  • Usage Data: We automatically collect information about your interactions with our service, including your IP address, browser type, device information, operating system, and the pages you visit. We also monitor bandwidth consumption (in GB) to enforce plan limits.
  • Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to track activity on our Site and hold certain information to improve your user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain our Service.
  • To process your transactions and manage your subscription via our Merchant of Record.
  • To send you administrative information, such as order confirmations, invoices, and service updates.
  • To prevent fraud, criminal activity, and misuse of our network (e.g., violations of our Acceptable Use Policy).
  • To improve, personalize, and expand our website and services.
  • To comply with applicable laws and regulations.

3. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information to others. We may share information with third parties only in the following ways:

  • Service Providers & Merchant of Record: We share information with our Merchant of Record (Paddle) to process payments, handle tax compliance, and manage orders. We may also use other third-party vendors for email delivery services and hosting. These parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Connection logs (timestamps and bandwidth usage) are retained only for a short period necessary for troubleshooting and billing, after which they are permanently deleted.

5. Security of Your Data

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

7. Third-Party Links

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us: