Refund Policy

At ProxyTunnel, we strive to provide high-quality residential proxies. We want you to be completely satisfied with our service. This Refund Policy outlines our commitment to customer satisfaction and the terms of our money-back guarantee.

1. 14-Day Money-Back Guarantee

We offer a full 14-Day Money-Back Guarantee on our services. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the original purchase date.

To be eligible, your request must simply be submitted within this 14-day window.

2. Exceptions

While we aim to accommodate all requests, refunds may not be granted in the following specific scenarios:

• Requests made after the 14-day refund window has expired.
• If your account has been suspended or terminated due to a violation of our Terms of Service (e.g., fraud, abuse, or illegal activities).

3. How to Request a Refund

To initiate a refund, please contact our support team at support@proxytunnel.app with the following details:

• Your Order ID or Transaction ID.
• The email address associated with your account.

4. Processing Time

Once approved, refunds are processed back to the original payment method via our Merchant of Record, Paddle. Please allow 5-10 business days for the funds to appear in your bank account, depending on your financial institution's processing times.